SHIPPING POLICY

Shipping Overview

Thank you for shopping with RocFre$h. Every order is important to us, and we are committed to delivering premium-quality products. Many of our collections are produced in limited quantities or made to order to ensure exceptional craftsmanship.

Order Processing

Orders are typically processed within 2–5 business days unless otherwise stated on the product page.

Made-to-order, pre-order, custom, or limited-edition items may require additional production time before shipping. Estimated production timelines will be listed on the product page at the time of purchase.

Orders are processed Monday through Friday, excluding weekends and holidays.

Shipping Timeframes

Once your order has been processed and shipped, estimated delivery times are:

United States: 3–7 business days

Canada: 7–14 business days

International: 10–21 business days

Delivery times are estimates and may vary due to weather, carrier delays, customs processing, or other circumstances beyond our control.

Shipping Rates

Shipping costs are calculated at checkout based on your shipping address, package weight, and selected shipping method.

From time to time, RocFre$h may offer free shipping promotions. These offers are subject to the terms outlined during the promotion.

Order Tracking

Once your order ships, you will receive a confirmation email containing your tracking information.

Please allow up to 48 hours for tracking information to update after receiving your shipping confirmation.

Pre-Orders & Limited Releases

Many RocFre$h collections are produced as limited releases or pre-orders.

If your purchase includes a pre-order item, the estimated shipping timeline displayed on the product page will apply. Orders containing both in-stock and pre-order items may ship together once all items are available unless otherwise noted.

Customs & International Orders

International customers are responsible for any customs duties, import taxes, or additional fees required by their country. RocFre$h is not responsible for delays caused by customs agencies.

Lost, Stolen, or Delayed Packages

Once an order has been transferred to the shipping carrier, RocFre$h is not responsible for delays caused by the carrier.

If your package is lost or marked as delivered but cannot be located, please contact the shipping carrier first. If you still need assistance, contact us and we will do our best to help resolve the issue.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout.

RocFre$h is not responsible for orders shipped to an incorrect address provided by the customer. If an order is returned to us due to an incorrect address, additional shipping charges may apply before it can be reshipped.

Shipping Delays

While we strive to meet all estimated shipping dates, delays may occasionally occur due to production schedules, supply chain disruptions, severe weather, customs processing, or other unforeseen events. We appreciate your patience and will communicate significant delays when possible.

If you have any questions regarding your order or our shipping policy, please contact us:

Email: rocfresh20@gmail.com